Use of website
Private purposes only in accordance with these terms & conditions.
We shall be entitled to copy, disclose, distribute or use for such other purposes as we deem appropriate all material provided to us, with the exception of personal information.
Website may be subject to occasional maintenance, we will not be liable if this website is unavailable at any time.
Advanced warning of scheduled maintenance will be given where practicable.
Any material that a visitor to this website sends or posts to this website shall be considered non- proprietary and non-confidential.
Payment & shipping
Credit and debit card payments will be processed by quickpay.
Your order will be processed and delivered without delay, usually within 2 working days and no later than 7 days after your order has been placed.
Allow for upto 5 working days for delivery following the dispatch of your order.
Cancellations returns & refunds
All customers have the right to cancel their order under the consumer contracts( information, cancellation& additional charges) regulations.
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
To meet the cancellation deadline, please notify us via email about cancelling the order before the cancellation period has expired.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return them at our expense.
Once you have notified us that you wish to cancel the order any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
You will not have the right to cancel an order for the supply of any of the following goods.
- unsealed goods that are not suitable for return if they are unsealed. Due to health protection or hygiene reasons.
Combine goods with other goods after delivery so that they become inseparable.
We are committed to safeguarding the privacy of users to our website and will only use the information we collect about you lawfully. This privacy notice is intended to comply with the European unions general data protection regulation(GDPR) and the new British data protection bill.
How do we use our information
We use the information that we gather about you for the following purposes:
To provide services related to your account to you, to communicate with you about your use of our website, your account and/or products we offer or make available through the website, and for other customer service purposes.
- to respond to any inquiries you submit to us.
- to carry out or enforce a transaction or agreement with us.
- to operate and improve the website.
- where permitted by law, for marketing and promotional purposes, for example, we may use your information such as your telephone number or email address to approach you regarding specific products and market research.
Purpose of processing personal data
We collect personal data primarily to facilitate fulfilment of customer orders and customer feedback.
Sales or passing of personal data to third parties
We will not sell or pass your personal data to any company.
What information do we collect about you and why:
The information we collect from you enables us to fulfill your request for our products- namely to send you products that you order and receive- to send you information or content in which you may be interested and keep you abreast of any updates related to our website. We also use this information to personalise and continually improve our website.
How do we protect visitor information:
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our website as safe as possible.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Each browser is a little different, so look at your browsers help menu to learn the correct way to modify your cookies. If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly however, you can still place orders.